About the Company
Our client operates in the fast-paced and innovative world of iGaming, constantly growing and expanding through a dedication to cutting-edge solutions and continuous improvement. They are currently expanding their Operations Department Team and are seeking enthusiastic and skilled professionals to join them in shaping the future of digital gaming.
Responsibilities
- Provide technical support to customers before and after sales.
- Analyze customer needs and recommend upgrades or additional features to meet their requirements.
- Respond promptly to technical-related inquiries while adhering to guidelines, technical constraints, and required formats.
- Maintain customer relationships, ensuring a high level of satisfaction.
- Generate reports on product performance for developers and stakeholders.
- Ensure deliveries are on time and meet quality standards.
- Manage and facilitate effective communication with both internal and external stakeholders.
Requirements
- Experience managing customer relationships and software release processes.
- Background in project or account management.
- Proficiency in creating reports for stakeholders and developers.
- Ability to ensure timely and quality delivery of solutions.
- Fluency in English and excellent interpersonal skills.
Perks and Benefits
- Competitive salary with performance-based annual bonuses.
- Bi-annual performance evaluations and salary reviews.
- 25 days of paid annual leave.
- Flexible working hours with the option to work remotely two days a week.
- Premium health insurance package.
- Fully covered transportation and sports cards.
- Complimentary office shuttle service.
- Access to sports teams, events, and fitness programs.
- Opportunities for professional growth, including company-sponsored training, seminars, and conferences.
- Team-building activities, office parties, and a supportive work culture.
- Free office snacks, beverages, and fresh fruit.
- Special occasion bonuses (birthdays, new babies, and school milestones).
- Corporate discounts at local shops and restaurants.
- Modern office facilities equipped with chill-out zones and entertainment options (PS4, foosball table, and more).
Application Process
If you are passionate about delivering excellent customer service and contributing to the success of a rapidly growing company, we’d love to hear from you. All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted for further steps in the recruitment process.